Chinchillas

How long does shipping take?

Priority Processing & Tracked Shipping: $7.90, typically 3–7 business days from the order date (approximately 6–13 business days in unusual circumstances). Standard Tracked Shipping: $4.90, typically 5–10 business days (approximately 8–15 business days in unusual circumstances).

Is free shipping available?

We currently offer two tracked shipping options: Priority Processing & Tracked Shipping for $7.90, and Standard Tracked Shipping for $4.90.

How can I get a tracking number for my order?

Once your order ships, tracking details are added to your order and sent to the email address provided at checkout.

How do I process a return or exchange?

For returns or exchanges, please contact us within 30 days of receiving the product. Include your order number, proof of purchase, and photos if the item is damaged or incorrect. Please do not send any item back until you receive return authorization and instructions from our support team.

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