Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at skyglobal250821@gmail.com. Returns must be sent only to the return address provided in our return authorization email. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the item you have and, once the return is accepted, make a separate purchase.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may cancel or return your order within 14 days for any reason, subject to applicable law. The item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Processing time may vary by bank or card issuer. If more than 15 business days have passed since approval, contact us at skyglobal250821@gmail.com.